2017-2-10 Hi all, Looking for some testimonials from owners of 1025R with either the Artillian or Everything Attachments grapples Have heard through other forum that EA is coming out with a new lightweight JDQA grapple coming in around 150 lbs, compared to 250-280 for Artillian with all components accounted for including the Artillian frame.
Xxxx an issue with your tailgate was just brought to mine and Ted's attention and we would like to assist you. The issue is clearly a bad weld and the responses given by Rick were not as they should have been. He should have passed your issue along to those who handle warranty problems, rather than making the incorrect call.If you will please give myself or Ted a call, we are eager to make sure you are completely satisfied. This response is not because of what we saw on the BBB; it is because our customers are treated like family and you are no exception.
I agree, it is unfortunate that we had to find out by seeing it on the BBB, but, if we had found out previously, you would've already been taken care of.I will be out of the office next week, but you can reach Ted on his cell at xxxxxxI will be in the office until just after 5 eastern time today xxxxxxI hope you give us a chance to make this right.Thanks'After doing everything we know of to contact this customer, we still have not heard back from the customer. We do not think his review should be published on our profile after our attempts to reach out and take care of the issue. We admit that the wrong person from our company responded to his concern, in the improper manner, but, if he truly wants his problem taken care of, he should give us a chance.Thank you very much for your attention to this matter.I look forward to hearing from you. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.